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Important Information
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Postage
How long will it take for my order to be posted?
We'll try our best to get your Nanogen products in the post on the same day that you order. Otherwise, we usually ship your parcel within 24 hours of you placing the order, or on the next working day if you order on a weekend/QLD public holiday.
How long will my order take to reach me?
If you selected Express Post as your preferred delivery option, your order should take 1-3 working days to reach your door from the day they are posted (see above for despatch times), depending where you are located. Capital cities and surrounding suburbs are usually 1 working day. All other areas are 2-3 days. Please check the table below for a more accurate express postage time estimate based on your postcode:
Posting an order via normal postage will take 3-7 working days to reach you, depending on location. As a general rule, QLD locations - approx. 3 days, WA locations - approx. 7 days.
How much does postage cost?
To offer the best possible shopping experience for our customers, we include free regular postage on all orders. Alternatively, if you are in a hurry to get your order, you can choose Express Post for just $4.
I would not want other people to know what I am ordering. How does Nanogen Australia protect my privacy?
We handle every order made seriously and sensitively. We understand what we provide is something that our customers may not want their neighbors to know about. We have therefore taken every effort to deliver our product to you in a way that does not reveal its contents. We use the Express Post eParcel service with specially printed labels on plain, white boxes. There is no way to identify the package as being from Nanogen, apart from a very small return address on the postage label.
What initiatives is Nanogen Australia taking from an environmental viewpoint?
At Nanogen Australia, we believe in providing a service in a sustainable way. We provide the option of choosing environmentally safe packaging materials at the shopping cart checkout. We are working with our resellers and our suppliers and exploring ways in which we can reduce the packaging materials used for transit, without compromising the quality and reliability of the shipping process.
If you have any suggestions on how we can improve our sustainability in business practices, or just want to drop in a thought on how we can improve our services, we would welcome you to drop us a quick email and share with us your thoughts.
About Nanogen Australia
Why should I buy from Nanogen Australia?
We are committed to ensuring that your shopping experience is as pleasant as possible. We only sell genuine Nanogen products and our delivery is prompt and reliable. All of our registered customers will from time to time receive special offers or discounts.
Why should I buy Nanogen products and not XYZ brand?
Nanogen is a premium brand with a professional approach to hair loss solutions. With well over a decade of product development (and continuing), you can be assured that you are investing in the best quality thinning hair solutions.
Do you offer a guarantee?
All Nanogen products come with a 30 day money-back guarantee. If you aren't completely satisfied with your product, simply send the unused portion back to us and we will refund the cost of the product back to the card used for purchase. Please see our returns policy for more information.
I'm worried about internet security. Are my Credit Card details safe?
Nanogen Australia uses the latest SSL data and transaction protection with up to 256-bit encryption. We do not store your card details unless you specifically request it (for future email orders). Statistically, ordering from our website is much safer than ordering over the phone!
How can I contact Nanogen Australia?
The best way to get in contact with us is by using the form on the contact us page. This allows us to answer your questions in detail and we will usually get back to you within 24 hours.
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